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If you are looking for help with a forgotten code or other service that may incur a callout charge, please contact your Property Management office first. They can arrange service with the Installing Dealer for your building.
Sometimes you need a little help from your friends (or CondoSecure support)
Don’t worry… we’re here for you.
RESIDENTS: Lost your Keypad User's guide? No problem, message us below with the keypad model you have and we will send you a PDF.
+1 (905) 940-2920 / email: info [at] condosecure [dot] com
TERMS & CONDITIONS
CONDITIONS OF USE
CondoSecure Systems ("CondoSecure") and its associates provide their services to you subject to the following conditions. If you visit within this website, you accept these conditions. Please read them carefully.
PRIVACY
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
ELECTRONIC COMMUNICATIONS
When you visit CondoSecure or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of CondoSecure or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of CondoSecure, with copyright authorship for this collection by CondoSecure, and protected by international copyright laws.
TRADE MARKS
CondoSecure's trademarks and trade dress may not be used in connection with any product or service that is not CondoSecure's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits CondoSecure. All other trademarks not owned by CondoSecure or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by CondoSecure or its subsidiaries.
LICENSE AND SITE ACCESS
CondoSecure grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of CondoSecure. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of CondoSecure. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of CondoSecure and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing CondoSecure's name or trademarks without the express written consent of CondoSecure. Any unauthorized use terminates the permission or license granted by CondoSecure. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of CondoSecure so long as the link does not portray CondoSecure, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any CondoSecure logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. CondoSecure and its associates reserve the right to refuse service, terminate accounts, remove or edit content, in their sole discretion.
PRODUCT DESCRIPTIONS
CondoSecure and its associates attempt to be as accurate as possible. However, CondoSecure does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by CondoSecure itself is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY CONDOSECURE ON AN "AS IS" AND "AS AVAILABLE" BASIS. CONDOSECURE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, CONDOSECURE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CONDOSECURE DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM CONDOSECURE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CONDOSECURE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN PROVINCIAL OR STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
APPLICABLE LAW
By visiting CondoSecure, you agree that the laws of the Province of Ontario, Canada, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and CondoSecure or its associates.
General Data Protection Regulation (GDPR)
On May 25, 2018, the European Union's General Data Protection Regulation (GDPR) went into effect across all European Union markets. We believe this presents a new opportunity for marketers to strengthen their brand loyalty by focusing on consumer privacy while delivering amazing experiences. Think of it as experiential privacy — having privacy be a key part of the customer experience, through relevant privacy notices presented in context and choices that are on brand. More info about GDPR.
Website privacy policy
This privacy policy sets out how CondoSecure uses and protects any information that you give CondoSecure when you use this website.
CondoSecure is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
CondoSecure may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences, and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [address].
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.